A leading healthcare MNC provides new career horizons for its back office staff
A leading international pharmaceutical and healthcare organization was keen to develop a holistic approach to managing the career aspirations for the staff at its global HR shared services centre in India. It was a challenge as the target audience was demographically in the GenY
category, not attuned to the concept of building a career in the company and prone to shift jobs for short term gain.
IN3X started by understanding aspirations of key stakeholders i.e. the staff, management and global partners for the shared service center. We studied all roles across generalist and specialist work processes in the center and developed role profiles which mapped the key responsibilities and behavioral and functional competency expectations from each benchmark role. Multiple career lattices were then designed in line with the possible growth paths/ expectations. A
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comprehensive career management process was then designed and process implementation guidelines consolidated in a manual. These included the communication, assessment and development guidelines at each career turn. Responsibilities of the management and the staff were articulated for management of the process and a holistic communication exercise carried out to support the roll-out of the new system.
The collaborative approach taken by IN3X combined with the ability to engage internal stakeholders at all levels helped successfully implement the career management system which is now in its second cycle.
